At Robust Insight, we don’t just run customer satisfaction surveys, we help you understand the why behind every score and comment. Using proven methods like CSAT (Customer Satisfaction Score) and other key customer satisfaction metrics, we transform raw client feedback into clear, data-led strategies that elevate your customer experience, strengthen loyalty, and drive measurable results.
The cost of a dissatisfied customer? Missed revenue, churn, and damaged reputation.
Yet when measured well, customer satisfaction (CSAT) becomes a competitive edge. We help you:
Whether you’re looking to design your first customer experience survey, refine an existing client satisfaction tracker, or gain deeper insight into user sentiment, we offer tailored solutions that help you gauge and quantify satisfaction in ways that spark real progress.
Meet Scott, a seasoned quantitative market researcher with over 20 years of experience delivering data-driven insights to help businesses make informed decisions. A respected member of the Market Research Society (MRS), Scott has worked with clients across the private, public, and academic sectors on projects ranging from customer experience and brand tracking to product development and employee engagement. Known for his sharp analytical skills, methodological expertise, and attention to detail, Scott designs and executes research that delivers actionable insights. With a collaborative and personalized approach, he ensures every project is aligned with your goals, providing clear, strategic recommendations and ongoing support from start to finish.
At Robust Insight, every project begins with understanding. We don’t jump into templated survey tools. Instead, we:
We define KPIs aligned with your goals, whether it's CSAT, NPS, or customer effort score (CES).
No jargon. Just clear, unbiased, and intelligently structured questions that get honest responses.
We combine statistical rigour with commercial acumen, translating satisfaction metrics into clear next steps.
Custom-built surveys that capture the voice of your customers — whether B2B or B2C.
From scalable online surveys to in-depth interviews and sentiment analysis.
We track and interpret CSAT scores, satisfaction rates, NPS, and other KPIs — offering visual, presentation-ready dashboards.
Already running surveys but unsure if they’re working? We audit your existing approach and recommend how to optimise.
Not just a one-off report. We partner with you long-term to help you track satisfaction, improve customer experience, and build brand trust.
No handoffs, no junior teams. When you work with Robust Insight, you get the founder’s expertise at every step.
We don’t disappear after fieldwork. We sit down with you, unpack the insights, and support you in embedding them into your operations.
From healthcare to education, finance to retail — clients trust us to handle complex satisfaction programs with sensitivity and skill.
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Whether you’re trying to increase customer loyalty, improve service touch points, or simply understand how satisfied your clients really are, we’ll design a solution that gives you answers you can act on.
