Customer Satisfaction Survey Services

Employee Engagement & Satisfaction Survey

In today’s workplace, understanding how your employees feel, work, and engage is no longer optional; it is essential. At Robust Insight, we help organisations uncover what truly matters to their teams through employee engagement and staff satisfaction surveys that go beyond surface-level feedback. Our custom-designed surveys offer deep insight into how engaged, motivated, and satisfied your workforce really is and where to focus your efforts to drive performance, retention, and wellbeing.

Why Employee Engagement & Satisfaction Surveys Matter

An engaged, satisfied team is more productive, loyal, and innovative. But engagement is not about perks; it is about purpose, culture, support, and communication.

We design and deliver:

Employee satisfaction surveys
Work satisfaction surveys
Employee experience surveys
Staff opinion and feedback surveys
Employee engagement survey programmes and action plans

Whether you are measuring general job satisfaction, conducting a staff feedback survey, or launching a company-wide employee engagement initiative, we help you ask the right questions, gather meaningful answers, and act on them effectively.

Meet Scott, a seasoned quantitative market researcher with over 20 years of experience delivering data-driven insights to help businesses make informed decisions. A respected member of the Market Research Society (MRS), Scott has worked with clients across the private, public, and academic sectors on projects ranging from customer experience and brand tracking to product development and employee engagement. Known for his sharp analytical skills, methodological expertise, and attention to detail, Scott designs and executes research that delivers actionable insights. With a collaborative and personalized approach, he ensures every project is aligned with your goals, providing clear, strategic recommendations and ongoing support from start to finish.

What Our Surveys Can Measure

Our surveys are tailored to your organisation’s goals and can include:

Employee satisfaction levels (overall and by department or team)

Engagement drivers such as leadership, recognition, and career growth

Workplace culture and communication

Job satisfaction scales and benchmarks

Perceived workload and support

Benefits satisfaction

Intent to stay or leave

We can also integrate with your existing employee engagement platforms or act as your independent employee survey provider.

Our Services Include

Custom Survey Design

Delivery and Data Collection

Employee Engagement Survey Analysis

Consultancy and Ongoing Programmes

Results and Action Planning

Why Choose Robust Insight?

Led by Scott Owens, CMRS Dip (MRS), with over 20 years of experience

Always tailored, never off-the-shelf

Clear, visual reports and actionable insight

MRS Company Partner committed to ethical, high-quality research

What Our Clients Say About Us

All these reviews can be verified on LinkedIn

Scott is incredibly thorough, precise and produces and presents quality data in meaningful ways. Our 1st project together was a huge success. Our client was extremely happy with the finished product and Scott met all of his deadlines with ease. He's a true professional and a pleasure to collaborate with. We will definitely be using him again and again.

Scott carried out some essential customer research for our Business Hive,that would have a big influence on how we shaped this part of our company in the years ahead. Working with Scott from beginning to end was outstanding. He guided us through the right and wrong way to carry our customer research and worked with members of our team to understand what we were trying to achieve. Read More

IBA commissioned Robust Insight led by Scott to deliver a high profile research study to understand how medical professionals feel a IBA commissioned Robust Insight led by Scott to deliver a high profile research study to understand how medical professionals feel about the use of Proton Therapy in cancer care today. Read More

I am more than impressed with Scott's level of service. He is more than capable of working on multiple projects at once, and always delivers on time. Scott takes a very professional approach to his work, and always offers recommendations or additional insight to provide further clarity on consumer behaviour or audience profiling. I am more than happy to recommend Scott to anyone seeking a researcher.

Scott is an expert in the interpretation and presentation of complex research. Reliable and conscientious, he produces great results on time and with minimum fuss.

Scott is an excellent researcher and statistician. He can "speak human" and helped us to translate our business questions into a robust survey instrument, and then managed the entire analysis and report production process for us. We hired Scott to help with a complicated, multi-country research project and I wouldn't hesitate to use, and recommend, Scott again.

Do you feel recognised for your contributions?

How likely are you to recommend this company as a place to work?

Do you have the tools and support you need?

Are your personal goals aligned with your team’s goals?

How satisfied are you with your role overall?

Sample Questions We Might Include

Frequently Asked Questions

What’s the difference between engagement and satisfaction?

Satisfaction reflects contentment; engagement shows motivation and emotional connection.

What types of questions are included?

We use a mix of job satisfaction, engagement, and open-ended feedback questions.

Are the surveys anonymous?

Yes, all surveys are confidential and follow the MRS Code of Conduct.

Can you help write our survey questions?

Yes — we design clear, bias-free questions that get honest, useful feedback.

Can you help create an action plan?

Absolutely. Every project includes insights and a practical action plan.

Do you provide templates or custom surveys?

Both. We offer free templates and fully customised survey solutions.

How often should we survey staff?

Annually is standard, with optional quarterly pulse surveys for ongoing feedback.

What does it cost?

Pricing varies based on scope. Contact us for a tailored quote.

Do you work with all industries?

Yes. We support SMEs and large organisations across public and private sectors.

Ready to Listen, Learn, and Act?

Whether you are looking for a one-time employee satisfaction survey, a full-scale employee engagement programme, or expert guidance on building a culture of continuous feedback, we are here to help.