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Product Feedback Survey Services

Understand What Your Customers Think

Your products may look perfect on paper, but real success depends on how customers experience them. Our product feedback survey services help you capture unbiased insights, measure customer satisfaction, and identify opportunities for improvement—before small issues become costly mistakes.
With the right survey design and strategy, you’ll not only gather feedback but also translate it into actionable data that guides product innovation, marketing strategies, and customer retention.

Why Product Feedback Surveys Matter

A well-structured product research survey goes beyond collecting random opinions. It helps you:

  • Measure customer satisfaction and product usability.
  • Understand purchase behavior and usage patterns.
  • Discover unmet needs and opportunities for improvement.
  • Strengthen brand trust by showing customers their voice matters.

Meet Scott, a seasoned quantitative market researcher with over 20 years of experience delivering data-driven insights to help businesses make informed decisions. A respected member of the Market Research Society (MRS), Scott has worked with clients across the private, public, and academic sectors on projects ranging from customer experience and brand tracking to product development and employee engagement. Known for his sharp analytical skills, methodological expertise, and attention to detail, Scott designs and executes research that delivers actionable insights. With a collaborative and personalized approach, he ensures every project is aligned with your goals, providing clear, strategic recommendations and ongoing support from start to finish.

Our Approach to Product Feedback Surveys

Every product is different, and so are the questions that reveal real customer sentiment. As product feedback survey consultants, we design surveys tailored to your business goals—whether it’s testing a new launch, analyzing an existing product, or refining your portfolio.

Customized Survey Design

Targeted questions aligned with your product stage.

Data Collection & Analysis

Reliable insights powered by structured research methods.

Actionable Reporting

Clear recommendations to improve performance and market fit.

Scalable Solutions

From small businesses to enterprise-level research needs.

Why Choose Us?

Experienced team of survey design specialists with cross-industry expertise.

A balance of qualitative and quantitative methods for deeper insights.

Transparent reporting—no jargon, just insights that matter.

Flexible solutions—one-time product surveys or ongoing feedback programs.

What Our Clients Say About Us

All these reviews can be verified on LinkedIn

Scott carried out some essential customer research for our Business Hive,that would have a big influence on how we shaped this part of our company in the years ahead.

Working with Scott from beginning to end was outstanding. Read More
Mark Webb
Mark WebbMD at E-Factor Group Ltd
IBA commissioned Robust Insight led by Scott to deliver a high profile research study to understand how medical professionals feel about the use of Proton Therapy in cancer care today. That study also involved a global survey and results report, all of which was delivered on time and to a high standard. Read More
Bao Nguyen
Bao NguyenHealth Tech Enthusiast
During the time I worked with Scott we conducted significant qualitative and quantitative research utilising the in house research team. I always found Scott positive, creative in thought and a great problem solver. A strong work ethic characterised Scott's approach. Read More
John Grimbaldeston
John GrimbaldestonChief Marketing Officer
Scott is a multi skilled researcher, both quantitative and qualitative. He is highly professional and results driven with a wealth of experience in market research techniques. He keeps a breast of new developments within the industry and deploys these where applicable. Read More
Rachel Marsh
Rachel MarshHead of Data and Analysis Pi-Insight
I have worked with Scott for around 5 years. Scott is an excellent 'dualist' researcher with lots of initiative & energy and has excellent inter-personal skills.
Richard Pascoe
Richard PascoeMarket Researcher
I am more than impressed with Scott's level of service. He is more than capable of working on multiple projects at once, and always delivers on time. Scott takes a very professional approach to his work, and always offers recommendations or additional insight to provide further clarity on consumer behaviour or audience profiling. Read More
Samantha Smith
Samantha Smith Marketing Director at Smith & Co. Realty
Scott is an expert in the interpretation and presentation of complex research. Reliable and conscientious, he produces great results on time and with minimum fuss.
Professor William Scott-Jackson
Professor William Scott-JacksonSerial Entrepreneur
Scott is an excellent researcher and statistician. He can "speak human" and helped us to translate our business questions into a robust survey instrument, and then managed the entire analysis and report production process for us. We hired Scott to help with a complicated, multi-country research project and I wouldn't hesitate to use, and recommend, Scott again.
Tim Newham
Tim Newham -
Scott is incredibly thorough, precise and produces and presents quality data in meaningful ways. Our 1st project together was a huge success. Our client was extremely happy with the finished product and Scott met all of his deadlines with ease. He's a true professional and a pleasure to collaborate with. We will definitely be using him again and again.
Ray Adler
Ray AdlerCertified EOS Implementer®
Scott is a highly skilled researcher and analyst who has worked on numerous Kidspot projects, ranging from campaign effectiveness studies to deep research pieces and our employee engagement survey. He is exceptionally thorough and prompt, and continuously offers new and interesting ways of presenting data. Read More
Imogen Griffiths
Imogen GriffithsCustomer Obsessed Marketer
Scott has provided analysis services (both quantitative and qualitative data) for me on several occasions and has always provided outputs of an exceptionally high standard. Scott is a pleasure to with, he always delivers on time (or early!) and on budget and is always willing to discuss your needs and provide helpful suggestions Read More
Ray Adler
Ray AdlerResearcher
Scott is a highly talented research manager with an unique ability to ask the hard questions and gather vital business insight through both quantitative and qualitative research. Scott has a very positive outlook to people and life and I would recommend his research expertise to any business.
Michael Lane
Michael LaneDirector

Frequently Asked Questions

What is a product feedback survey?

A product feedback survey is a structured questionnaire designed to collect customer opinions, experiences, and suggestions about a product. It helps businesses improve features, usability, and overall satisfaction.

How do you ensure accurate results?

We apply proven market research survey design services with clear, unbiased questions, robust sampling, and advanced analysis methods to ensure reliable data.

Can you customize surveys for different products?

Yes, every survey is tailored—whether you’re testing a new product, evaluating existing features, or comparing multiple offerings.

How soon can I see results?

Depending on the scope, initial findings are often available within a few weeks, with detailed reports and recommendations provided after full analysis.

Do you only work with large businesses?

No, we support startups, SMEs, and enterprises alike. Our product survey services are flexible and scalable to match your budget and research needs.

Wondering how your product is really performing?

 From early-stage concepts to established launches, our product feedback surveys highlight what customers love and what needs work—so you can innovate with confidence.

Let your customers shape your next success.

Collect Product Feedback